CASH
CARD
Online
Invoice – for Schools, Scouts, Youth Groups, Corporates, Team Building.
8.Cancellation | Refund Policy
8.1.Duration of a Session:
8.1.1.A Session starts either from the time of the booking or from the time stamp on the ticket.
8.1.2.A Session is finished once the Guests return their equipment.
8.1.3.Guests have up to 3 hours (or 2hours from the last entry) from the start of their Session to return the hired equipment.
8.1.4.Each course has a ‘last chance to start’ time as described in the clause 7.16 of the General Terms and Conditions.
8.1.5.No refunds or rescheduling will be payable by AAP should Guests not be able or willing to take advantage of the full Session except as described in the ‘Cancellation Policy’ in clause 5.
8.2.Weather policy:
8.2.1.We are a weather dependent activity. AAP reserves the right to reschedule, pause or cancel the Activities due to factors beyond our control, such as thunderstorms and other unforeseen circumstances. The AAP will contact you if your session is affected.
8.2.2.If AAP is unable to maintain or resume your session and that you have been at AAP for less than 2 hours from the start of your session until it was paused or cancelled by AAP, you may choose between: rescheduling or a 5 year Gift Voucher or a refund.
8.3.Force majeure:
8.3.1.Should major events beyond the reasonable control of AAP, including but not limited to “acts of God,” war, strikes, major transport or stay disruption, pandemic, government regulation or advisory, disaster; AAP maintains to right to reschedule, pause or cancel the Activities. The AAP will contact you if your session is affected.
8.3.2.If AAP is unable to maintain or resume your Session and that you have been at AAP for less than 2 hours from the start of your session until it was paused or cancelled by AAP, you may choose between: rescheduling or a 5 year Gift Voucher or a refund.
8.4.Personal factors: Refunds, rescheduling or booking credits are not extended to Guests unable to complete the experience due to personal factors, such as changes of mind or confidence levels.
8.5.General booking and ticketing pricing:
8.5.1.Fee:
8.5.1.1.Booking incurs a booking fee.
8.5.1.2.Only manual card payment incur a bank fee.
8.5.2.Surcharge:
8.5.2.1.Booking online for or during a public holiday is free from a public holiday surcharge.
8.5.2.2.Only the tickets bought at the AAP ticket booth during a public holiday will incur a public holiday surcharge.
8.5.3.Discounts or specials:
8.5.3.1.Discounts and promotions need to be applied at the time of payment. Once the payment is confirmed, all preferential pricing is forfeited.
8.5.3.2.Proof of the right to a preferential price may be requested upon onboarding. Failure to provide evidence will result in full price being applied.
8.5.4.Gift Vouchers:
8.5.4.1.Gift Vouchers and Credit Notes are to be treated as Cash.
8.5.4.2.AAP’s Gift Vouchers are valid 5 years from the purchase date.
8.5.4.3.AAP’s Gift Vouchers are non refundable.
8.5.4.4.AAP will not re-issue, amend or prolong Gift Vouchers, should they be lost, stolen or expired.
8.5.4.5.AAP cannot be held liable should the buyer not use or gift the voucher in an appropriate timeframe for it to be used before its expiration date.
8.5.4.6.AAP Gift Vouchers cannot be redeemed for cash or credit.
8.5.4.7.Gift Vouchers must be redeemed at the time of payment. AAP will not issue refunds Guests failed to use a Gift Voucher as payment.
8.5.4.8.Should AAP increase its prices from time to time, Guests will need to pay the admission fee difference.
8.5.4.9.Gift Vouchers are not booking confirmations. Booking availability can be checked on AAP’s website by clicking on the ‘Book Now’ button.
8.5.5.Booking:
8.5.5.1.8 Days prior: The final numbers and balance of your booking is due 8 days prior to your scheduled Session date. Additional Guests are subject to availability.
8.5.5.2.3 to 7 Days prior: Rescheduling or cancellation requests made within 3 to 7 days prior to your scheduled date will incur an additional fee of 25% of the total value of your original booking.
8.5.5.3.1 to 2 Days prior: Rescheduling or cancellation requests made 1 to 2 days prior to your scheduled date will incur an additional fee of 50% of the total value of your original booking.
8.5.5.4.Within 24 hours: Rescheduling or cancellation requests made within 24 hours of your scheduled date will result in a 100% fee, with all tickets, including those of no-show Guests, being forfeited.
8.5.5.5.Late arrival: Arriving more than 15 minutes past your Session start time will result in your booking being considered as a no show. This means a 100% fee, with all tickets, including those of no-show Guests, being forfeited.
8.5.5.6.Group bookings: A non-refundable deposit equivalent to 20% of the total value of your booking is required at time of booking. ‘Cancellation | Refund Policy’ clause 8 to 8.5.4.5 above apply.
8.5.5.7.Exclusive booking of the location:
8.5.5.7.1.When booking: A non-refundable deposit equivalent to 50% of the total value of your booking is required at time of booking.
8.5.5.7.2.8 Days prior: The final numbers and balance of your booking is due 8 days prior to your scheduled session date. Additional Guests are subject to availability.
8.5.5.7.3.7 Days prior: Rescheduling or cancellation requests of an exclusive booking, made within 7 days prior to the session date; will result in a 100% fee, with all tickets, including those of no-show Guests, being forfeited.
8.5.5.8.‘Cancellation | Refund Policy’ clause 8 to 8.5.4.5 above apply.
8.5.5.9.VIP Late arrival: Arriving more than 60 minutes past your Session start time will result in your booking being considered as a no show. This means a 100% fee, with all tickets, including those of no-show Guests, being forfeited.
9.By proceeding with the purchase of your Session, may it be at full price, discounted or free of charge, you acknowledge that you understand and agree to comply with these terms and conditions.
